Well, you might be knowing what a black box is, don't you? Then try reading this article to know more about a blackbox. Well, actually, it is a tool used in airplanes to record every conversation of the pilot with the control centre. If a plane crashed down, investigators find this black box and retrieve every detail of the plane before crashing. Thus, it acts as a boon for finding out the fault in the plane.

Similarly, Windows 7 provides a secret tool called "Problem steps recorder". You can use this tool to record every mouse click and activities you do. If your system crashed, the mechanic can easily find the fault in the system. To get started, follow these steps:

Steps:

  1. Start the Run dialog by pressing the key combination Windows Key + R.
  2. Type in psr
    PSR screen

  3. Click on the Start record button.
  4. Click stop when you are done.
  5. It will ask you for a place to save the MHTML file packed in a zipped folder.
That's it. It will help you while dealing with tech support.